Frequently asked questions

Buying from Are U Game can involve checking platform or media format, region, issue number, condition and included components. The answers below cover those product questions alongside the shipping, return and preorder terms for this store.

What should I check on a product?

For a video game, movie, comic or tabletop item, review platform or media format, region, issue number, condition and included components. Identify the platform or media format and the item title; for comics, add the series and issue. A title or illustration does not replace item-specific information.

How long does an in-stock order take?

Allow 1-2 business days for processing and 3-5 business days for carrier transit after dispatch: normally 4-7 business days in total. Processing runs Monday through Friday, excluding applicable national public holidays, with a 2:00 PM cutoff in America/New_York. These are estimates, not guaranteed delivery dates.

What is the standard shipping charge?

Standard shipping within United States costs USD 5 for orders below USD 50. Orders of USD 50 or more receive free standard shipping. The qualifying subtotal is calculated after discounts and before taxes.

Can I return an unopened product?

Eligible unused, unopened factory-sealed products and unused accessories may be returned within 30 calendar days after confirmed delivery. Obtain authorization first and retain all required packaging and identifying features. The full returns policy explains exclusions and remedies.

What about something sold as used?

A product sold as used may be returned within the same 30-day window in the same condition and completeness as delivered. Keep cases, manuals and other included material with used games and media. Return the same copy in the same condition. For tabletop items, retain all listed components rather than returning only the main box or book.

Who pays return postage?

We provide a downloadable, printable prepaid label by email after approving an eligible return, including an eligible change-of-mind return. Do not buy alternative postage or extra services without written approval if you expect reimbursement.

When is an approved refund issued?

An approved refund is issued to the original payment method within 3-5 business days after inspection. Inspection itself does not have a separate promised deadline in this policy. Your payment provider may take additional time to post the refund. No restocking fee applies to a qualifying return.

Who holds and ships the products?

We hold and ship our own in-stock inventory. Preorders are labeled separately and ship after release and receipt of inventory. We do not source an item from another retail seller after you place an order.

How do preorders work?

Preorders are paid in full at checkout. You may request cancellation and a full refund within 24 hours unless fulfillment has begun. Later discretionary cancellation terms do not override mandatory rights or refunds for an item we cannot fulfill. Mixed orders normally wait until all items are available; separate orders let in-stock products follow their normal schedule.

What if an item arrives damaged?

Please report the issue within 72 hours, keeping the item, shipping packaging and photographs. This prompt-reporting request does not remove mandatory consumer rights. Do not return the item until support has provided instructions.

How can I contact the shop?

Use support@areugame.shop or (937) 418-3595. Include your order number when relevant. See the Contact page for the address and support information; replies are normally targeted within one business day.